Friday 18th September 2020
Important update to operating hours and customer guidance
With immediate effect opening hours are as follows;
Monday, Wednesday, Friday, Saturday –
18:00 to 22:00 (21:30 last orders)
Sunday – 15:00 to 22:00 (21:30 last orders)
Closed on Tuesday and Thursday
· Premises’ capacity is limited to 12 customers, 6 people per room, reservations are recommended. (07871865118)
·
Table service will be adhered to at all times,
including during payment. Please do not bring your empties back to the bar. You may only sit with people from your household and support bubble.
· Please stay at your allocated table at all times. If you need to use the toilets or step outside please remember to wash your hands and sanitise upon return.
· The recording of customer information is mandatory; in most cases I will have automatically recorded your details from previous records. If you are a new customer I will ask you to send a text with your full name to 07871865118.
As I’m now closing earlier on an evening I have abandoned the booking windows of 6-9pm and 9-11pm. Reservations will now require an arrival time and approximate duration only. Seating allocation will be on a first come first served basis, I cannot guarantee your favourite spot. Last orders will be at 9.30pm with a firm 10pm closure.
As before the following guidance applies.
Feeling unwell?
If you are experiencing symptoms of COVID-19 or have been
asked to self isolate please do not enter these premises, stay at home and
follow government advice.
Whilst I enjoy the company of all my customers, the careless spread of
infection within an enclosed space, like the Red, could have a detrimental
impact to our community.
Recording of customer information
I will be required to temporarily hold customer details (for 21 days) to help the NHS Test & Trace program. I will record your name, a contact number and duration of visit in accordance with guidance. This information will remain confidential and will only be shared with a test and trace operative. All information will be held in local storage only (the Red Lion does not store information on a cloud based system).
Payment method - Please pay by contactless
I would like to actively encourage all customers to pay by contactless card payment. Where this is not possible, (lost card, transitioning to contactless etc.) cash will be accepted in the short term.
Venue capacity - 12
The Red Lion has a reduced capacity due to social distancing measures. Where possible, two metres of separation have been applied between seating areas. Where two metres have not been reasonably viable, one metre with risk mitigation has been adhered to.
Please use the hand sanitising stations
Practice good hand hygiene when in the Red Lion at all times. Use the sanitiser before entering and leaving the premises, when you visit the toilet and returning from the beer garden. Please also make use of the hand wash basins and disposable hand towels in the toilets. Remember to avoid touching your face and to cough or sneeze into a tissue (which is binned safely) or into your arm if a tissue is not available.
General information and guidance
The Red Lion is operating a table only service; you will not be permitted to stand at the bar at any time. Please only sit in your allocated seating area or outside and respect social distancing with other households at all times. Orders and payment will be taken at your table, along with drinks delivery and empty glass collection. If you are sitting in the garden you can phone your order in to me on 07871865118.
The layout of the pub has unavoidable customer pinch points. To help avoid congestion in the corridor please step back into safe areas to allow others to pass. The ladies toilet has a capacity of one person only and the gents can accommodate two people (one person only at the urinal and one in the cubical).
Dogs are still welcome at the Red Lion; however, you must keep your pet on a close lead at all times, ensuring they are not restricting any walkways or encroaching other table space. Please keep your dogs off the furniture and try to limit petting from outside your household.
Embrace your inner calm!
I know there is a lot to digest and new guidance to adhere to; clear information will be displayed throughout the pub to help you during your visit. Things will take longer as working practices have to be adapted so be patient, respectful to each other and embrace the necessary changes.
Regards,
Richard